Returns are part of our service. You can shop with confidence, in the assurance that you can return any item within 14 days for a no-quibble money-back guarantee. Every product sold by Leading The Way is backed by this guarantee.

If an item arrives damaged or faulty, or the incorrect item is supplied, Leading The Way will refund the full purchase price including P&P. However if you have decided that you don't want the product, postage and packing costs are your responsibility - we will only refund the price of the product.

Any product you return must be returned complete, in clean unworn condition, in its original packaging and with all labels still attached. Any free goods supplied as part of the product purchase must be returned with the product, otherwise we may deduct the full list price of the missing items from any refund. We recommend you get the free proof of posting certificate from the Post Office. Allow up to 30 days from us receiving your returned item for it to be processed.

Refunds for credit and debit card orders will be made to the same card as you used for your purchase. Refunds for orders paid by cheque or postal order will be made by company cheque payable to the order billing name and posted to the billing address.

Proof of posting is essential because we do not compensate for returned parcels lost or damaged in transit. If items you are returning are lost or damaged it is your responsibility as the sender to claim compensation from the carrier. We recommend that any items that are sent back should be sent recorded delivery.

Exchanges

If you wish to exchange your purchase for a different size, colour or style, please return it with a returns letter that should have all your contact details on it and then please state what size, colour or style you wish to exchange it for.

For these exchanges we do not refund your return postage cost. We will also charge our standard postage and packing cost  to your credit/debit card to cover the cost of sending the replacement goods to you. If the price of the replacement goods is different we will charge or refund the difference to your card as appropriate.

If you have paid by cheque or postal order we will contact you if any further payment is due.

Faulty Items

In the unfortunate case of an item which has developed a fault which has not been caused by misuse, within 6 months of purchase, please return it to us for inspection.

Upon identification of a fault, we will refund any postage charge incurred by the customer, & send a replacement or issue a full refund.

Please send all items back to

Leading The Way
29 Wimborne Rd
Kittgreen
Wigan
Lancashire
WN5 0JB